📣 We hosted a hiring event on August 7th, where our team spoke about what a day in the life of a CSM at Motion is really like, plus they did a Q&A! You can watch this 30 minute video HERE to get a ton of insights!

About Motion 💡

About the Senior Customer Success Manager role  💜

You'd be early to something big 🤖

• Runneth as a strategic weapon, not a support tool. Running live creative audits during customer calls. Sharing "what's working / what's not" snapshots in follow-ups. Using competitor reverse-engineering during onboarding.
• Your customer conversations literally train the product. When we interview customers about their business, their goals, and how their team works, we feed that context into Runneth. Every call you run makes the product smarter about that customer, so each conversation they have with it lands more personally and hits harder than the last. Your relationship-building compounds into the product itself.
• Personalized deliverables in real time. Attach a customer's Creative Benchmarks report to Motion's AI, prompt it against their specific testing volume and format strategy, and benchmarking suddenly feels built for them. Because it is.

The honest part: this job moves fast 🏃

This role probably ISN’T for you if:

• You see CS as answering tickets and running feature demos
• You measure success by meetings held rather than what actually changed for the customer
• You want a playbook that stays stable for six months at a time
• You want AI to stay a nice-to-have rather than a core working habit

What you'll actually achieve 🏆

• Take customers from ad-hoc to operational. Design onboarding that ends with a customer running a repeatable creative testing process their whole team uses, not just knowing where the buttons are.
• Find the gaps they can't see. Understand each client's creative strategy process, spot the inefficiencies, and partner with them to fix it through education, best practices, and deeper Motion usage.
• Work the whole org, not one contact. Read team dynamics. Know when to pull in a media buyer and when to go straight to a VP. Get the right people in the room so change actually sticks.
• Build an industry POV. We talk with hundreds of top DTC brands, so we see what's working before most of the market does. You'll turn that into insights for your clients and thought-leadership content for Motion.

How we work 🗝️

• We're fast. Customers hear back in hours, not days. Momentum is everything.
• We're advocates. We champion our clients internally and always work to understand their perspective.
• We're authorities. No professional masking, no generic playbooks. We show up as trusted creative strategy partners with a real, informed point of view tailored to each client's business and goals.

Where this role goes 🚀

• Ale grew from CSM into CS Team Lead, and she's who you'd report to. Her superpowers: wild curiosity (never shying away from a question), caring deeply (showing it, not saying it), and constantly improving how we work.
• Vamsi moved from CS into Product Management. The customer insight CSMs build here is exactly what our product team runs on.
• Carissa moved into Creative Strategy on our marketing team, then chose to come back to CS when she realized it was her true passion. Both moves were celebrated.

Our ideal fit brings ✨

• 2+ years in high-volume account management (50+ accounts), client management, or customer success at a B2B SaaS company. Startup experience is a plus.
• You're the person asking questions in every meeting. Engaged, curious, and unafraid to push the group to think differently about how it approaches a problem. That level of thinking is what does well at Motion.
• AI as a core working habit. You actively find smarter ways to do your job and stay curious as the tools evolve.
• Strong public speaking, presentation, and relationship-building skills
• A resourceful, self-starting attitude with genuine excitement to learn and teach
• Exceptional organization. This role rewards people who run a tight system.
• Bonus points: media buying or performance marketing experience (Meta, TikTok, YouTube), or a strong grasp of why creative is the biggest lever in paid media

What you'll love about Motion 💜

• Compensation: Competitive compensation including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend, 20 days PTO, and a $1,500 work-from-home stipend
• Remote-first, hybrid optional: Team members across Canada, the U.S., and beyond, with office hubs in Toronto, Montreal, Vancouver, and Porto
• Real momentum: 2.5x YoY growth, $65M+ total raised ($30M Series B), and second-time founders. Several teammates chose to build with them again.
• Low-ego, high-performing team: Ranked #19 on G2's Best Canadian Software Companies for 2026
• Connection: Day-to-day on Roam, an AI-powered virtual office. In person, an annual team offsite and a summer company retreat.