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Escalation Support customer service jobs in Greenwood, Nova Scotia
Find Escalation Support customer service job opportunities in Greenwood, Nova Scotia.
Escalation Support customer service jobs in Greenwood, Nova Scotia(1)
Customer service agent
IMP Aerostructures
Amherst
Permanent
Full time
$22 to $24 per hour
Customer service agent
IMP Aerostructures
$22 to $24 per hour
Permanent
Salary
$22 to $24 per hour
Job Type
Permanent, Full time
Experience
2 to 5 years
Education
CEGEP (DEC, AEC)
Category
Customer Service / Call Center
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 3 years to less than 5 years
- or equivalent experience
Work setting
- Industrial plant
- Aviation/aerospace manufacturing
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Complete and process international purchase orders
- Review purchase order claims and contracts to determine compliance with company policy
Computer and technology knowledge
- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- JD Edwards
- Spreadsheet
- Electronic mail
- Inventory control software
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Screening questions
- Are you currently a student?
- Do you have experience working in this field?
Employment terms options
- Day
- Overtime available
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
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