Call Center Operations Jobs in Fort Providence

Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 to less than 7 months

Work setting

Assist in the preparation of brochures, reports, newsletters and other material
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive payments
Consult with clients after sale to provide ongoing support
Collect and record data
Book appointments
Initiate and maintain confidential medical files and records

Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Does not require Canadian work experience

Provides awareness training to employees to create a welcoming work environment for youth

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities