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Escalation Support customer service jobs in Fort Smith, Northwest Territories
Find Escalation Support customer service job opportunities in Fort Smith, Northwest Territories.
Escalation Support customer service jobs in Fort Smith, Northwest Territories(1)
Client service clerk
ECEN Immigration
Yellowknife
Permanent
$29 per hour
Client service clerk
ECEN Immigration
$29 per hour
Permanent
Salary
$29 per hour
Job Type
Permanent
Category
Customer Service / Call Center
Expected start:
4th March 2026
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
- Education:
- Expérience:
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Work setting
- Consulting firm
Tasks
- Assist in the preparation of brochures, reports, newsletters and other material
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments
- Consult with clients after sale to provide ongoing support
- Collect and record data
- Book appointments
- Initiate and maintain confidential medical files and records
Security and safety
- Reference required
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
- Quick learner
Experience
- 1 to less than 7 months
Employment terms options
- Evening
- Day
- Weekend
- Overtime available
Support for newcomers and refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Does not require Canadian work experience
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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