About Motion 💡

About the Junior Customer Success Manager role  💜

What you'll actually do 🏆

• Run Runneth 101. Teach new customers how to put our AI agent to work in their first week. Group sessions, one-on-one calls, and async walkthroughs. You will be the first human most of them talk to.
• Work the signals. Our systems flag customers who went quiet, are about to hit a limit, or got stuck. You reach out before they have to ask, the same way a good server refills the water before anyone looks up.
• Bring accounts back. Customers go dark for all kinds of reasons. You find out why, fix what you can, and get them using the product again.
• Answer fast and clearly. Customers hear back in hours, not days. You write short, plain messages that solve the problem and make people feel taken care of.
• Keep the record clean. Every customer conversation lands in HubSpot. The whole team runs on what you write down.
• Become fluent in Motion and Runneth. In your first 30 days you will use the product every day until you can explain it to anyone. Every CSM here uses AI as a daily working habit, and so will you, from day one.

The honest part: this job moves fast 🏃

• You want a job where someone tells you exactly what to do each day
• You want to stop learning once you are trained
• You think of customers as tickets to close instead of people to take care of
• You are not comfortable writing a lot, all day
• You want AI to stay a nice-to-have rather than a core working habit

How we work 🗝️

• We're fast. Customers hear back in hours, not days. Momentum is everything.
• We're advocates. We champion our clients internally and always work to understand their perspective.
• We're authorities. No professional masking, no generic playbooks. We show up with a real, informed point of view tailored to each client's business and goals.

Where this role goes 🚀

Our ideal fit brings ✨

• 2+ years in high-volume hospitality. Server, bartender, host, front desk, shift lead, restaurant or hotel manager. You handled a big section or a busy floor and you were good at it.
• Already moving toward tech on your own. You did not wait for someone to hand you a path. Maybe you took a course, built a website for the restaurant, ran its Instagram, set up its booking or POS system, started a side business, or just got obsessed with AI tools. We want to hear about it.
• You have built something from nothing. A menu, a system, an event, a side hustle, a process the rest of the staff ended up using. Tell us what it was.
• High agency. You see a problem and handle it. You ask the question no one else is asking. You do not wait for permission to make things better.
• You explain things clearly. In writing, out loud, to someone who is frustrated or in a hurry.
• You genuinely care about people. You remember the regulars. You notice when something is off. You take it personally when a customer has a bad time.
• Exceptional organization. This role rewards people who run a tight system.
• Bonus points: any exposure to marketing, ecommerce, or a DTC brand (even as a customer who pays attention), or experience with Shopify, Meta ads, or a CRM.

What you'll love about Motion 💜

• Compensation: Competitive compensation including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend, 20 days PTO, and a $1,500 work-from-home stipend
• Remote-first, hybrid optional: Team members across Canada, the U.S., and beyond, with office hubs in Toronto, Montreal, Vancouver, and Porto
• Real momentum: 2.5x YoY growth, $65M+ total raised ($30M Series B), and second-time founders. Several teammates chose to build with them again.
• Low-ego, high-performing team: Ranked #19 on G2's Best Canadian Software Companies for 2026
• Connection: Day-to-day on Roam, an AI-powered virtual office. In person, an annual team offsite and a summer company retreat.