Customer service agent
IMP Aerostructures
Amherst
Permanent
Full time
$22 to $24 per hour
Customer service agent
IMP Aerostructures
$22 to $24 per hour
Permanent
Salary
$22 to $24 per hour
Job Type
Permanent, Full time
Experience
2 to 5 years
Education
CEGEP (DEC, AEC)
Category
Customer Service / Call Center
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 3 years to less than 5 years
- or equivalent experience
Work setting
- Industrial plant
- Aviation/aerospace manufacturing
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Complete and process international purchase orders
- Review purchase order claims and contracts to determine compliance with company policy
Computer and technology knowledge
- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- JD Edwards
- Spreadsheet
- Electronic mail
- Inventory control software
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Screening questions
- Are you currently a student?
- Do you have experience working in this field?
Employment terms options
- Day
- Overtime available
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
Ready to Apply?
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