Client service clerk

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 40 hours per week
• Education:
• Expérience:

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Consulting firm

Tasks

• Assist in the preparation of brochures, reports, newsletters and other material
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Consult with clients after sale to provide ongoing support
• Collect and record data
• Book appointments
• Initiate and maintain confidential medical files and records

Security and safety

• Reference required

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Excellent oral communication
• Excellent written communication
• Organized
• Ability to multitask
• Quick learner

Experience

• 1 to less than 7 months

Employment terms options

• Evening
• Day
• Weekend
• Overtime available

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Does not require Canadian work experience

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities