Customer service agent

• Work Term: Permanent
• Work Language: French
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year
• or equivalent experience

Work setting

• Tourism
• Transportation

Tasks

• Answer inquiries and provide information to customers
• Perform general office duties
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Internet
• MS Outlook

Security and safety

• Criminal record check
• Driver's validity licence check
• Driving record check (abstract)

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Bending, crouching, kneeling
• Repetitive tasks
• Standing for extended periods
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Dependability
• Honesty

Employment terms options

• Evening
• Shift
• Flexible hours
• Morning
• Night
• Day
• Weekend

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Learning/training paid by employer
• Other benefits
• Travel insurance
• Wellness program