Customer service agent

• Education: No degree, certificate or diploma
• Experience: 1 year to less than 2 years

Work setting

• Urban area
• Private sector
• Transportation

Tasks

• Answer written and oral inquiries
• Perform general office duties
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Database software
• Internet
• MS Outlook
• MS Word
• MS Office
• Electronic mail

Type of experience

• Call centre

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Judgement
• Ability to multitask
• Quick learner

Employment terms options

• Day

Health benefits

• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance
• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week