Customer service agent

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year
• or equivalent experience

Work setting

• Rural area
• Industrial plant
• Agriculture

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Perform general office duties
• Receive and log complaints
• Maintain and manage digital database
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Database software
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Spreadsheet
• Electronic mail

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Screening questions

• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Day

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Other benefits
• Parking available
• Work Term: Permanent
• Work Language: Bilingual
• Hours: 32 to 40 hours per week