Customer service representative - call centre

• Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience: 2 years to less than 3 years

Work setting

• Relocation costs not covered by employer
• Business and/or industry

Tasks

• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Receive credit and employment applications
• Receive payments
• Investigate complaints

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Dependability
• Accurate

Screening questions

• Are you authorized to work in Canada?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week