Customer service manager - retail

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 37.5 hours per week
• Education: College/CEGEP
• Experience: 3 years to less than 5 years

Work setting

• Retail/wholesale establishment/distribution centre

Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Determine merchandise and services to be sold
• Implement price and credits policies
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages

Supervision

• 3-4 people

Computer and technology knowledge

• Accounting software
• Word processing software
• Database software
• Inventory control software
• Electronic mail
• Spreadsheet
• Adobe Photoshop
• MS Outlook
• MS Excel
• MS PowerPoint
• MS Word

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Adaptability
• Collaborative
• Proactive
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Ability to multitask
• Initiative
• Accurate

Screening questions

• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Evening
• Flexible hours

Employment terms options

• Morning
• Day
• Weekend